Welcome to Mudgal Gastromedics Hospital("Hospital," "we," "our," or "us"). We are committed to protecting the privacy and confidentiality of our patients, website visitors, and all individuals who interact with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, book appointments, receive medical services, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
1. Information We Collect
We may collect personal and non-personal information depending on how you interact with our hospital and website.
Personal Information
- Full name
- Mobile number
- Email address
- Residential address
- Date of birth
- Gender
- Emergency contact details
Medical Information
- Medical history
- Current symptoms
- Previous diagnoses
- Prescriptions
- Laboratory reports
- Imaging reports
- Treatment records
- Health insurance information, where applicable
Appointment Information
- Preferred doctor
- Appointment date and time
- Department
- Consultation type
- Follow-up information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage statistics
- Cookies and similar technologies
2. How We Use Your Information
- Providing medical consultation and treatment
- Scheduling and managing appointments
- Maintaining patient medical records
- Sending appointment confirmations and reminders
- Responding to enquiries
- Sharing medical reports when requested
- Processing billing and payments
- Improving patient care and hospital services
- Enhancing website functionality and user experience
- Meeting legal, regulatory, and compliance obligations
- Preventing fraud and ensuring hospital security
3. Medical Confidentiality
Protecting patient confidentiality is one of our highest priorities.
Your medical records and personal information are accessible only to authorized healthcare professionals and hospital staff who require the information to provide treatment, administrative support, or comply with legal obligations.
All patient information is handled with strict confidentiality and appropriate safeguards.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor traffic
- Enhance website functionality
- Improve user experience
You may disable cookies through your browser settings. However, doing so may affect certain website features.
5. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only when necessary with:
- Doctors and healthcare professionals involved in your treatment
- Diagnostic laboratories
- Pharmacy services
- Health insurance providers, where applicable and authorized
- Government authorities when required by law
- Technology and IT service providers supporting our hospital systems under strict confidentiality agreements
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information using industry-standard security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal and medical information only for as long as necessary to:
- Provide healthcare services
- Maintain medical records
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce hospital policies
When information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.
8. Your Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Update your information
- Withdraw consent where applicable
- Request deletion of personal information where legally permissible
- Raise concerns regarding the handling of your personal data
Certain medical records may be retained where required by healthcare regulations or other legal obligations.
9. Children's Privacy
Healthcare services provided to minors require the involvement of a parent or lawful guardian wherever applicable.
We do not knowingly collect personal information from children through our website without appropriate authorization.
10. Third-Party Services
Our website may integrate or link to third-party services such as:
- Google Maps
- Google Analytics
- Online appointment systems
- Payment gateways
- Social media platforms
These third-party services maintain their own privacy policies. We encourage users to review those policies before providing personal information.
11. Communication
By providing your contact information, you consent to receive communications related to:
- Appointment confirmations
- Appointment reminders
- Follow-up consultations
- Medical reports
- Hospital service updates
- Health awareness information
- Administrative notifications
You may opt out of promotional communications at any time, although important service-related communications may still be sent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updates will be posted on this page along with the revised Last Updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy, the collection or processing of your personal information, or wish to exercise your rights under applicable data protection laws, please contact us:
Mudgal Gastromedics Hospital
16, H.I.G., Behind Police Chowki, Shaheed Nagar, Agra, Uttar Pradesh, India
Phone: +91-9828912257
Our team will make reasonable efforts to respond to your enquiries and resolve your concerns promptly in accordance with applicable laws and hospital policies.
Consent
By accessing our website, booking an appointment, submitting your information, or using any of our healthcare services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.